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Ashraf Evan
Description:
[Ashraf Evan] [Brahmanbaria, Chittagong, Bangladesh][XXXX@1stcfs.org][+1 360 612 XXXX][https://www.linkedin.com/in/ashevan/] Professional Summary Results-driven and detail-oriented professional with extensive experience in graphic design, customer support, and administrative duties. Adept at using Adobe Illustrator and other design tools to create compelling marketing materials. Strong communicator with a friendly phone personality and a commitment to exceptional customer service. Proven ability to manage multiple tasks in fast-paced environments, ensuring timely and high-quality deliverables. Skills Graphic Design : Adobe Illustrator, Photoshop, InDesign Marketing : Digital marketing, content creation, social media management Customer Support : CRM systems, Zendesk, Salesforce Administrative Support : Scheduling, correspondence, project management Communication : Verbal and written communication, customer interaction, phone handling Technical Proficiency : Microsoft Office Suite, Google Workspace, Slack, Zoom Professional Experience 1st Choice Family Services Technical Support Specialist, Customer Support, Community Manager, Digital Marketer Ohio, USA January 2018 – Present Developed and maintained a comprehensive knowledge base, reducing support tickets by 30% Designed marketing materials and social media content, increasing engagement by 25% Managed customer inquiries and support tickets, achieving a 95% customer satisfaction rate Coordinated and facilitated community events and webinars, enhancing brand visibility Freelance Graphic Designer Remote June 2015 – December 2017 Created custom graphic designs for clients, including logos, brochures, and social media graphics Worked closely with clients to understand their branding needs and deliver tailored solutions Managed multiple projects simultaneously, ensuring timely delivery and client satisfaction 1st Choice Fingerprinting LLC. Marketing Assistant Columbus, OH January 2013 – May 2015 Assisted in the development and execution of marketing campaigns Conducted market research and analysis to inform marketing strategies Designed promotional materials and managed social media accounts Provided administrative support, including scheduling and correspondence Education Master of Business Administration (MBA) Concentration in Marketing Graduated: May 2022 Bachelor of Chemistry National University of Bangladesh Graduated: May 2020 Certifications Google Analytics Certified Adobe Certified Expert (ACE) in Illustrator Professional Development Completed courses in digital marketing, SEO, and social media strategy through Coursera and LinkedIn Learning Regular attendee of industry conferences and workshops to stay updated on the latest trends and technologies References Available upon request.
Category:
Services
Posted:
June 25 on BarefootStudent
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